Delivery

Delivery Policy

 

We ship worldwide!

 

UK

Royal Mail Tracked Delivery

DHL Express Delivery

2 – 4 days

1 – 2 days

£3.99

£5.99

Europe

DHL Express Delivery

1 – 3 days

£14.99

US & Rest of the World

Non-tracked Standard Delivery

DHL Express Delivery

5 - 7 days

1 – 3 days

£12.99

£19.99

Please note, days refers to working days

 

Free UK Delivery On All Orders Above £60.00 (UK only)

 

Track your order

 

All goods sent out via DHL Express Delivery are sent out using a trackable service.

Once your parcel has been shipped from our warehouse, you will receive a shipping confirmation email – simply click on the tracking link on the email with your tracking number to view the status of your shipment.

 

Unable to take delivery?

 

UK Customers

All parcels sent out via tracked delivery may require a signature as evidence of receipt – therefore someone needs to be in when your parcel is due to be delivered.

 

If you miss your delivery, our courier usually tries to deliver more than once. Alternatively, a card may be left confirming when they will try to redeliver or will advise you on how to collect the parcel.

 

International Customers

If you are not in when the parcel arrives, the courier will leave a card advising you on how to rearrange delivery or how to collect the parcel.

 

Parcel not yet been received?

 

Please allow until the estimated delivery date per your delivery confirmation email to receive the parcel.

It is also worth checking if there are any local delays in your area.

 

All parcels sent out via ‘DHL Express Shipping ‘ can be followed via the trackable service. Simply track your order via the link on the delivery email, using your tracking number to view the status of your shipment. This will provide you with the most up to date information on the status of your parcels delivery.

 

If your estimated delivery date has passed and you still have not received your parcel, please contact our customer support team at: support@fit-fam.com.