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Privacy Policy and Cookies

At FitFam Limited (“FitFam”), we respect the privacy and security of our customers and site visitors. The privacy statement below details what data we collect, on what bases we collect this data, our use of this data and your rights in relation to such.

Please read the following privacy statement to understand our practices behind the use of your personal data. By visiting www.fit-fam.com you are accepting and consenting to the practices described in this privacy statement.

Please note, references in this Privacy Policy Statement to "we", "us" and "FitFam" are to FitFam Limited (trading as FitFam). References to “you” and “your” are to users of the website www.fit-fam.com and customers of FitFam.

 

Identity of the Data Controller

FitFam Limited (of ASK Building, 665a Bloxwich Road, Walsall, West Midlands, United Kingdom, WS3 2BD) is the Data Controller.

 

What Information Do We Collect About You, How We Will Use This Data and What Is Our Legitimate Bases?

What information is collected?

How will we use this information?

What is our legitimate bases for collecting this information?

Name.

Contact details: postal address, e-mail address and telephone contact details .

Payment details: Bank and/or PayPal details and billing address.

Purchases and orders made by you.

To fulfil your order and provide an after sales service (to contact you regarding delivery, any issues and to keep you informed of any offers/promotions).

Fraud prevention and detection will be used for payment processing.

Contract: the details are required to fulfil your order; from processing, delivering and managing your order.

Some details may be passed onto a third-party organisation to deliver the items purchased (with our trusted delivery companies being Royal Mail and DHL). See ‘Sharing Your Personal Information’ section below.

Legitimate Interest: to ensure an efficient order process by keeping our records updated.

This data will also allow us to monitor customer shopping habits and preferences.

Marketing preferences, including e-mail, contact number and social media preferences of our current customers.

To inform our existing customers of any new offers/promotions and/or new releases.

This data may also be used to ask you for any feedback which we will use to improve our products/services

Legitimate Interest: both we at FitFam and you as a customer have an interest to be informed on various marketing matters. Should you wish to opt out of receiving such updates, you may unsubscribe, see “Your Rights” section below. 

We may ask for feedback to identify areas for improvement/advancement to ensure an optimal quality of service/product provided is.

Should you wish to opt out of receiving such updates, you may unsubscribe, see ‘Your Rights’ section below. 

Marketing preferences, including e-mail, contact number and social media preferences of our subscribers.

To inform our website subscribers of any new offers/promotions and/or new releases.

 

Consent: To be kept up to date and receive these communications, please provide your consent and select your marketing preferences when you subscribe to our marketing list. By doing s, you authorise your consent to be on our markeing list.

Should you wish to opt out of receiving such updates, you may unsubscribe, see ‘Your Rights’ section below. 

Your IP address (your computers unique identification number) and your online browsing activities on our website

This is used to note your interest in our website and to personalise your repeat visits to our website

Legitimate Interest: We at FitFam have an interest in identifying visits to our website to monitor activity and preferences of users. Users have an interest in a more efficient visit to the website with cookies making browsing more convenient. Please refer to ‘Web Browser Cookies’ for more details.

Your personal details and any correspondence / communication with us

For quality control and training purposes and to fulfil our contract with you

Legitimate Interest: this data is collected to keep an audit trail of communications should this be required at a future date to identify correspondence between FitFam and users of our website. Correspondence is also required to perform our contract out with you, and such correspondence will be monitored for our training and quality to ensure optimal customer service.  

Identity and contact details of users

Technical data stored

To administer and protect our website and users of our site

Legal obligation: to comply with legal obligations and data protection laws.

 

FitFam will not share your information for marketing purposes with other companies.

Data we have collected may be passed onto third party organisations to enable certain activities to be carried out. Please refer to Sharing Your Personal Information for further details.

 

How Long Do We Keep Your Data?

We will only hold your data for as long as necessary and to meet our legal obligations. This will vary based on the type of information stored.

 

Web Browser Cookies

Our site uses cookies to ensure an efficient use of our website when you visit. Cookies allow us to keep track of your current shopping session, enable you to proceed to checkout and personalise your online experience on our site.

 There are four types of cookies:

 1.Website functionality cookies: Cookies which enable you to navigate through the website and use features such as browsing, adding to baskets, processing an order.

 2.Website analytics cookies: Cookies which allow us to monitor and analyse the activity on our website which allows us to continuously improve our products/services based on actions of our website users.

3.Customer reference cookies: Cookies which store preferences to allow for a more efficient and easier browsing experience for users of the site, making the experience more personal to you.

4.Targeting cookies or advertising cookies: Cookies which enable targeting ads by liming and streamlining advertisements relevant to you.

We use Facebook, Instragram and Google Adwords to advertise FitFam products and services. This allows us to retarget ads to display ads relevant to you based on your activity on our website. This is done via the cookies on your device. To be clear, this does not give us access to your device, but identifies your activity on our site and the pages you have visited to show you ads more relevant to you.

By using our website, you agree that we can place these types of cookies on your device and access them when you visit the site. You can delete and/or control any cookies that are already on your computer. For further information on this, please refer to: www.AboutCookies.org.

By disabling cookies, not only may the use of our website be slower and progress to checkout take longer, you will not be able to benefit from personalised facilities.

 

Your Rights (access to your information and correction)

As a Data Subject you have a number of rights in regard to your personal data and these include the right to request, access to and rectification or erasure of personal data or restriction of processing concerning your data or to object to processing as well as the right of data portability. More information on these rights can found at www.ico.org.uk.

Should you wish to update your personal information, please email us at: support@fit-fam.com. Be sure to include “update information” in the subject line of your email.

You can opt out of future marketing communications from us. To do this, simply unsubscribe via the ‘Unsubscribe’ option in emails sent to you, or email us at: support@fit-fam.com. Be sure to include “No Marketing” in the subject line. At your request, we will remove your data from our marketing list (based on your preferences), however we may still keep your data for processing your order and fulfilling customer service and after sale obligations.

You have the right to request a copy of any personal information we hold about you. To do this, simply contact us at support@fit-fam.com or write to us at the following address:

ASK Building,
FitFam Ltd,
665a Bloxwich Road,
Walsall,
West Midlands,
United Kingdom,
WS3 2BD.

 

Links To Third Party Sites

At times, we may include links to third party Websites. These linked sites have their own privacy policies, which are separate and independent privacy policies.

This Privacy Policy Statement only covers our Website (www.fit-fam.com).

This privacy policy statement does not cover any other website and we therefore have no responsibility/liability for the content of these linked sites.

 

Sale Of Assets

In the unlikely event that FitFam or substantially all of its assets are acquired, customer information will be one of the assets transferred on acquisition.

 

Privacy Of Children On Our Website

In order to shop with us online, you must be over 16 years old.

We do not knowingly collect personal data from children under 16.

We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this notice by instructing children never to provide personal data to us.

 

Sharing Your Personal Information

At times, we may share your personal information with trusted third parties. This information will only be shared for the intended purpose it was collected.

When and with whom do we share your personal information?

  1. Our Customers who have made purchases with us: Distribution service providers to deliver products you have purchased. To our professional advisers including lawyers, insurers, and accountants;
  2. Our Customers and Potential Customers: Fraud prevention agencies to detect any fraudulent activity, or assist law enforcement authorities.

We at FitFam will not sell or rent your personal data to any other third-party organisation. We may share generic aggregated information (such information is not liked to any personal identification information) regarding users of our website to our trusted business partners, affiliates and advertisers.

 

How We Protect Your Information

We have adopted appropriate security measures to protect your data. Data exchange between the website and its users happens over a SSL secured communication channel.

 

Your Acceptance Of These Terms

By visiting www.fit-fam.com you are accepting and consenting to the practices described in this privacy statement.

If you do not agree to this policy, please do not use our website.

 

Changes To This Privacy Policy

We reserve the right to amend or update this policy at any time. The latest version will be available on our website; we therefore encourage users to frequently review this page for any changes and to stay informed on our privacy policy.

You acknowledge and agree that it is your responsibility to review this privacy policy frequently and stay informed and up to date on any modifications.

Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

This privacy policy was last updated on 16th July 2018.

 

Contacting Us

If you have any questions about this Privacy Policy and the practices of this site, please contact us at support@fit-fam.com.